Refund policy
Returns and Exchanges
This policy applies to orders shipped within India.
Within what timeframe can I return or exchange a product?
Returns and exchanges are accepted within 14 days of receiving your order.
Can I cancel my order?
Yes, orders can be cancelled within 24 hours of being placed, as long as they haven't already been shipped.
How do I initiate a return, exchange, or cancellation?
You can raise a request from your Account -> Orders section, or by writing to us at contactus@solefry.com or calling 022-40761134.
Is there a fee for returns?
Yes, Rs. 150 will be deducted from your refund towards return shipping.
What if I received a damaged, defective, or wrong item?
We take responsibility for this. We will arrange a reverse pick-up of the incorrect item and ship out the correct one at the same time - free of charge.
Are sale items eligible for return, exchange, or cancellation?
No, products purchased on sale cannot be returned, exchanged, or cancelled.
Who arranges the pickup for a return or exchange?
Once you let us know, we'll arrange a courier pickup from your address.
How will I be refunded?
Refunds are made to your original payment method within 7 days of us receiving the returned product and completing a quality check. For Cash on Delivery orders, the refund is processed via bank transfer or UPI - we'll ask for your bank details to complete this. Please note the bank details have to match the billing name.
What condition should the product be in for a return or exchange?
The product must be unused, in its original condition, with all tags and packaging intact.
What happens if the returned product doesn't pass quality check?
If it fails our quality check, the refund will be denied and the item will be shipped back to you, with an additional shipping fee of Rs. 250.
Can I exchange a product for a different size or style?
Exchanges are limited to one per order. If your preferred size, colour, or style is out of stock, you can exchange it for another available style. If there's a price difference, you'll either need to pay the balance or we'll refund the difference, depending on the new product's price.